Program Policies & Participant Information

  • Grievance & Refund Policy

    Children’s Trauma Healing Center (CTHC) is fully committed to conducting all continuing education activities in strict conformance with the ethical standards of the National Association of Social Workers (NASW) Code of Ethics and the National Board for Certified Counselors (NBCC) Code of Ethics.

    CTHC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and the treatment of participants. Monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education (CE) Director, in collaboration with the Social Work Consultant when deemed appropriate.

    While CTHC goes to great lengths to ensure fair treatment for all participants and anticipates potential concerns, it recognizes that grievances may arise. CTHC will address all complaints promptly, respectfully, and fairly.

    When a complaint, either verbal or written, is filed with the Continuing Education Director, the following procedures are followed to achieve resolution:

    Presenter Concerns
    If the grievance relates to a speaker, presenter, instructional material, or educational methodology, the participant is encouraged to first address concerns directly with the presenter. If the presenter is unavailable, or if the concern remains unresolved, the participant should submit the grievance in writing to the CE Director. The Director will review the complaint and communicate feedback to the presenter while maintaining the confidentiality of the complainant whenever possible.

    Program Content, Facility, or Activity Concerns
    If the grievance concerns a continuing education program’s content, delivery level, accessibility, or the facilities where the event is held, the CE Director will review and address the concern. Possible resolutions may include, but are not limited to, a partial refund, full refund, substitution with another course, or credit toward a future program.

    Formal Grievances and Social Work Consultant Involvement
    If a participant is not satisfied with the initial resolution, they may submit a formal written grievance to the CE Director. A written response will be provided within 30 days of receipt of the formal grievance.

    The Social Work Consultant will be involved in the resolution of all grievances filed by social workers. For grievances filed by participants from other professional backgrounds, the Social Work Consultant will be consulted when deemed appropriate based on the nature and complexity of the grievance.

    All grievance resolutions will be documented in accordance with ACE standards.

  • Cancellation & Refund Policy

    Asynchronous (Recorded or Reading-Based) Programs
    Due to immediate access to course materials upon registration, no refunds are available for asynchronous programs once purchased.

    Live Programs (In-Person or Synchronous Virtual)
    Refund requests for live programs must be submitted in writing no later than 30 days prior to the scheduled program start date.

    Every effort will be made to resolve concerns, including but not limited to offering course substitutions or credit toward future programming.

    Please contact Demi Banchs, Continuing Education Director, at [email protected] for additional information or to submit a grievance.

  • Schedule

    Daily Schedule
    Time Duration Activity / Task
    8:45 am - 9:00 am 15 Minutes Sign-In
    9:00 am - 10:30 am 90 Minutes Program
    10:30 am - 10:45 am 15 Minutes Break
    10:45 am - 12:15 pm 90 Minutes Program
    12:15 pm - 12:45 pm 30 Minutes Lunch
    12:45 pm - 2:15 pm 90 Minutes Program
    2:15 pm - 2:30 pm 15 Minutes Break
    2:30 pm - 4:00 pm 90 Minutes Program
    4:00 pm - 4:15 pm 15 Minutes Sign-Out
  • CE Credit

    Play Therapy
    Children's Trauma Healing Center is approved by the Association for Play Therapy to offer continuing education specific to play therapy.
    APT Approved Provider No. 24-749

    Social Work
    Please contact [email protected] for information about continuing education credits for social workers.

  • Accommodations for the Differently Abled

    Children's Trauma Healing Center training facility is handicap accessible. Individuals needing special accommodations, please contact Demi Banchs, [email protected].

  • Disclosure Statement

    At Children’s Trauma Healing Center, we prioritize transparency and integrity in our continuing education programs. Demi Banchs, serves as the presenter, reviewer, and administrator for all programs offered here, which allows us to maintain consistent quality across program content and delivery. This disclosure is provided to ensure full transparency for our participants regarding my roles.

    Additionally:

      • Children’s Trauma Healing Center discloses any commercial support or financial relationships related to the program content, instructors, or organization affiliations at the start of each program.
      • Any additional affiliations or interests that may impact the content or structure of this program will also be communicated to participants.

    This approach aligns with our commitment to fostering a fair, unbiased, and high-quality learning environment for all participants at Children’s Trauma Healing Center.

  • Discount Opportunities

    We’re committed to making high-quality training accessible to those supporting children and families. A limited number of discounted registrations are available for the programs listed. All discounts require approval prior to registration and must be obtained by contacting us directly.

    Group Discount
    For teams from the same organization
    10% off for groups of 3–4 participants
    15% off for groups of 5 or more participants
    To qualify, participants must register together.

    Student Discount
    Students currently enrolled in a master’s-level graduate program in a mental health profession (e.g., professional counseling, school counseling, social work) are eligible for a 15% discount.
    Proof of current enrollment is required.

    Service-Based Discount
    Therapists are eligible for a 20% discount if they meet any of the following:

    • Accepts Medicaid clients
    • Work full-time in a nonprofit setting clinically serving children and families
    • Serve as a school counselor or social worker in a Title I school

    Verification of employment or licensure status may be requested.